Terms and Conditions
These terms and conditions (the "Terms and Conditions") govern the use of https://www.vmathome.com (the "Site"). This Site is owned and operated by V-MAT. This Site is an ecommerce website.
You are required to read all sections of the Terms and Conditions and agree to it as it relates to your use of V-MAT services and platforms, including your purchase of items through our website and your use of all our social media channels (collectively, our “Services”).
Additional terms and conditions may apply when you use certain parts of our Services, such as your purchase of our Gift Cards. Please, read all the terms and conditions.
In all of the above referenced Terms & Conditions and policies, “V-MAT” or “we” or “us” or “our” refers to V-MAT and subsidiaries while “you” or “user” or “your” refers to anyone accessing our website and/or purchasing items through it.
THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.
V-MAT SHALL NOT BE LIABLE FOR ANY FAILURE OF DELAY TO PERFORM OUR OBLIGATIONS AS DESCRIBED UNDER THESE CONDITIONS IF SUCH FAILURE OR DELAY IS AS A RESULT OF CIRCUMSTANCES WHICH ARE BEYOND OUR REASONABLE CONTROL, SUCH AS SEVERE WEATHER CONDITIONS, INTERNET BREAKDOWNS, WAR, ACTS OF GOD, GOVERNMENT EMBARGO, AND WEBSITE MAINTENANCE. HOWEVER, THIS DOES NOT AFFECT YOUR LEGAL RIGHTS REGARDING THE RIGHT TO RECEIVE YOUR ORDERED ITEMS OR GET A REFUND WHERE APPLICABLE.
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. If we make substantial changes to our Terms & Conditions, we will notify users by email of changes. Minor changes will not be emailed to you, but we will always post a notice at the top of these Terms and Conditions or on our Site. You have the obligation to monitor this page for any changes.Orders & Payments
To purchase an item on the website, you must provide certain personal information, including accurate and complete shipping and billing information. Once you have provided all necessary information, we will deliver your initial order details and order number via E-mail. However, these initial order details are not indicative of a completed order. We will deliver a notice of order approval once we approve the order.
We reserve the right to cancel your order at any time if your payment obligation has not been met or you violate any provision under these Conditions.
All items on our website are posted in US Dollars (USD) and are exclusive of the relevant state or local sales taxes or Value Added Tax (if an international order).
Prices for our products and Services are subject to change without notice. We reserve the right at any time to modify or discontinue the Services (or any part thereof) without notice.
All content published and made available on our Site is the property of V-MAT and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Subject to your compliance with these Conditions, V-MAT hereby grants you a limited, non-transferable, non-exclusive, non-sublicensable license to use the website and the Website Content for your personal and non-commercial use only.
The minimum age to use our Site is 18 years old. By using this Site, users agree that they are over 18 years old. We do not assume any legal responsibility for false statements about age.
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
- Harass or mistreat other users of our Site;
- Purchase items through the website for commercial purposes, including for resale;
- Attempt to disrupt or actually disrupt the operation of the website in order to disrupt the networks or servers connected to it;
- Violate the rights of other users of our Site;
- Make use of the website in any way that is likely to damage, negatively impact, or disparage V-MAT;
- Attempt to co-brand or frame the website and the contents available on it as belonging to you in any way;
- Violate the intellectual property rights of the Site owners or any third party to the Site;
- Hack into the account of another user of the Site;
- Act in any way that could be considered fraudulent; or
- Post any material that may be deemed inappropriate or offensive.
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
Errors, Omissions and Inaccuracies
The information on our website may, on some occasions, contain errors, omissions, and inaccuracies in connection to the description of products, prices, charges, shipping details, and estimations. V-MAT reserves the right to correct such errors, omissions, and inaccuracies, and to update or change information or cancel and update your orders if there is any inaccurate information in your order without notice to you, including after you have placed your order with us.
We make every effort to provide accurate and consistent timelines for production and delivery, but sometimes, things may happen beyond our control that require additional time for delivery. See our cancellation policy for more information on what happens when delays beyond our control make delivery of an item late or impossible.
Users may post the following information on our Site:
- Videos; and
We love it when users send us reviews regarding the products they purchased from us. We may reach out to our customers via 3rd party software designed to facilitate that process, our social media pages and by email to try and obtain reviews. By sending us reviews through any channel, you agree that any moral rights you have over the review has been waived by you. Also, by sending us reviews, you agree that the reviews you have sent will not be:
- Inaccurate, false, or misleading;
- Reflective of a paid-for review;
- Copied from another website or infringe on any third party’s copyright, trademark, privacy or other intellectual property rights;
- Offensive, threatening, racial, or libelous; or
- Inclusive any computer worms, virus, or other computer programs that are able to damage the website, or any network connected to it.
When you create an account on our Site, you agree to the following:
- You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
- All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available on our Site: Bespoke vinyl floor mats in a variety of sizes, styles and designs, and other home goods and home decor items for the discerning decorator.
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will issue a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
We accept the following payment methods on our Site:
- Credit Card;
- 3rd party payments providers like AfterPay;
- Direct Debit; and
- Gift Card
When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.
You or someone you know or love can purchase gift cards from our website. Our gift cards are redeemable only for the purchase of merchandise through our website and will be considered the same as Cash for those purposes. Our gift card does not expire or impose any fees for non-use. Use or acceptance of a gift card constitutes acceptance of our Terms & Conditions. Except where required by law, our gift cards may not be returned, redeemed for cash, or applied as payment on any account, and will not be replaced if lost or stolen. Our gift cards are only valid if they are purchased on our website.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
- Ground shipping to U.S. delivery addresses in the continental 48 states at no cost.
- We also offer expedite and international shipping – cost is determined at check-out based on the shipping method, item selected and destination.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and holidays.
If you purchase goods from us for delivery to a destination outside the United States, your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.
Orders cannot be shipped to P.O. boxes. You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
The title and risk of loss are automatically passed to you upon successful shipping of your item(s). If your item(s) gets lost due to incorrect shipping information provided by you, including by you entering a P.O box address, the liability will be yours to bear. V-MAT will not be liable to you if an item gets lost or damaged after it’s been shipped or the item gets lost due to the wrong shipping information you submitted.
All notices regarding your order and its delivery will be passed across to you via the email address you provide to us. We will not be responsible for the lack of information due to an invalid or wrong email address submitted by you. If you change email addresses or require a different means of notification, you must notify us as soon as practicable.
Cancellations, Refunds, Exchanges, & Returns
Our policies relating to the return of any products can be found here, or on our website. Under specific conditions, we allow our products to be returned for a refund or an exchange. We make it easy for products to be returned or exchanged, so long as they are in new and unused condition. If your product arrives in a damaged condition or a wrong item was delivered, different terms and conditions also apply. These are likewise located in our Refunds, Exchanges & Returns Policy, located here.
Our policies located at the link herein have been incorporated to these Terms & Conditions by reference.
Subject to these Conditions, V-MAT offers its buyers a 30-day money back guarantee on every purchase subject to certain terms as contain in our Return Policy page.
Cancellation is available for 48 hours after you initially submit your order, subject to a cancellation fee. Please refer to our Refund Policy for more details, located here.
Consumer Protection Law
Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
V-MAT and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Except where prohibited by law, by using this Site you indemnify and hold harmless V-MAT and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
These Terms and Conditions are governed by the laws of the State of Georgia.
Subject to any exceptions specified in these Terms and Conditions, if you and V-MAT are unable to resolve any dispute through informal discussion, then you and V-MAT agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both you and V-MAT. The costs of any mediation or arbitration will be paid by the unsuccessful party.
Notwithstanding any other provision in these Terms and Conditions, you and V-MAT agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
These Conditions represent the entire agreement and understanding between you and us, and it supersedes all previous communications and agreements between us both (whether oral or written) in relation to your use of our Services.
You may not assign your rights and obligations under these Conditions to a third party without our written consent. V-MAT, however, reserves the right to assign our rights and obligations hereunder to contractors and subcontractors to carry out tasks on our behalf.
A failure to exercise or enforce our right at a point upon your breach of these Conditions does not subsequently waive our right to exercise or enforce such right on similar or other breaches.
Termination of These Conditions
V-MAT reserves the right to terminate these Conditions at any time for any reason, including for breach of the provisions in these Conditions or failure of the user to carry out their obligations.
Once these Conditions is terminated by us, any orders outstanding will be terminated/cancelled and the price paid to us refunded (if paid). Any items in transit shall be considered completed should these terms be terminated.
Please contact us if you have any questions or concerns. Our contact details are as follows:
3355 Lenox Road NE., Suite 750
Atlanta, GA 30326
You can also contact us through the feedback form available on our Site.
Effective Date: 21st day of September, 2022