The objective of the Shipping Protection program is to provide you with peace of mind with Delivery Guarantee, ensuring coverage in the event that your order is damaged, stolen, or lost during transit.
We partner with a third-party company to offer the Shipping Protection program to all our customers at an affordable rate. This service ensures the replacement of lost, damaged or stolen orders, as our company disclaims responsibility for items once they depart from our production site or warehouse. While every customer has the option to include this protection during the checkout process, we fully understand if you decide not to.
Opting out of Shipping Protection means that we will not assume liability for lost or stolen packages.
Here are further details regarding the shipping protection we provide:
- Replacements are offered as either a refund for the lost item(s) or the option to receive the same item(s) (if available), or an item of equivalent value.
- Shipping Protection and the original shipping costs are non-refundable and can not be discounted.
If you have any further questions, please feel free to contact our customer support team at email@example.com