Our products are made to order and are typically produced
and ready to be shipped within 12-15 business days. However, during the peak
holiday season, we might need additional time to fulfill all orders. Custom size orders might take additional 3-5 business days to create the design.
If you
have any questions, please contact us by email.
We’re happy to offer you a refund for any non-customized item that you don’t find completely satisfactory, minus a processing fee per returned item as described below:
Items under 5' in width are subject to a $10 processing fee per item.
Items of 5' or over in width are subject to a $25 processing fee per item.
To initiate a return process and receive a return shipping label, please click here or email us for more information.
You have 30 days from the date you receive the product to ship it back to us.
Once we’ve received the returned product in perfect condition, you’ll get the calculated refund to the original method of payment. Shipping costs and duties are not refundable.
Custom-made products, samples and clearance items cannot be refunded or returned.
For more details, please check our Returns & Exchanges Policy page.
You can clean your V-mat by using a broom and a wet cloth
with or without dish soap or other common floor cleaning detergents. You can
also wipe a spill or a stain using any standard antibacterial wipe such as
Clorox. Please refrain from using aggressive detergents, bleach, or acid. Also,
please note that V-mat is not machine washable.
Certainly! In fact, V-MAT is a dream come true when it comes
to pets (and this is from our own personal experience). Since V-MAT doesn’t have
fibers or pile, it doesn’t absorb messes your pet leaves behind, such as muddy
or wet paws, spills, dirt, saliva, or other accidents. If the V-MAT gets dirty,
simply wipe it clean with a wet cloth or antibacterial wipe.
We welcome any custom job – size, color, and even shape! In
fact, we find that many of our customers would love to have a tailor-made V-MAT.
We can fulfill most common requests, but please note that V-MAT is limited to 10
feet wide and 75 feet (25 yards) long. Also, before we send the design to
production, you can ask for an e-proof to approve. A custom V-MAT may take 3-5
additional business days to prepare the file for production.
V-MAT’s actual colors will be very close to those that appear
on your screen but may not match perfectly. The reason is that each screen
(desktop, mobile, and tablet) is calibrated differently, and the product’s
color also depends on the light source in your home. Ordering a sample can help in minimizing the uncertanitly. If you’re a design professional
with specific color-matching needs, please email us and we can work with you to
ensure a more accurate color match.
If you need to cancel your order for any reason, you have 48 hours from your initial order to notify us of your cancellation. Our products are made to order and transferred to production shortly after the order has been placed. After 48 hours have passed from your order, each cancellation is subject to a fee:
A standard order is subject to a $10 cancellation fee (after 48 hours).
A custom order is subject to a $50 cancellation fee (after 48 hours).
Samples and clearance items orders may not be canceled at any time.
If you wish to change an existing order after 48 hours, please contact us as soon as possible and depending on its status, we'll do our best to accommodate the change without applying the cancellation fee.
Yes. The interaction between vinyl flooring (i.e. LVT, LVP) or hardwood flooring is known mostly when using rubber-backed mats. V-MAT is made of PVC and Polyester and it can safely be used on different types of flooring. The only exception is a flooring brand named "FORBO" which happens to have an ambering effect whenever it is covered and not getting exposed to light. This phenomenon has nothing to do with V-MAT and can occur with other types of floor covering.
While V-MAT was designed for indoor rooms, it can be used outdoors
as well. However, we strongly recommend that you place it in a shady area (e.g. covered porch) rather
than under direct sunlight. Exposure to direct sunlight can cause the colors to start fading after 2-3 years.
V-MAT does meet international anti-slip standards. However,
if the floor underneath the mat is wet or humid, the V-MAT may slide. Also, if the upper surface gets wet or have excess water, it might get slippery. Therefore, we
recommend using it in a dry environments only, or, avoiding placing it in a space that might get wet. If the V-MAT gets wet, please to take an extra precautious when stepping on it.
Yes. V-MAT print is waterproof and can be washed or clean with water. It is important, however, to let it dry and not leave moisture underneath it, to avoid mold and mildew.
Also, when the upper surface of the mat gets wet, it might get slippery, therefore, it is recommended to take extra precautious until it get dry.
