Our products are made to order and are typically produced
and ready to be shipped within 12-15 business days. However, during the peak
holiday season, we might need additional time to fulfill all orders. Custom size orders might take additional 3-5 business days to create the design.
have any questions, please contact us by email.
We’re happy to offer you a 100% refund, excluding the shipping
cost, for any non-customized item that you don’t find completely satisfactory.
You have 30 days from the date you receive the product to ship it back to us.
Once we’ve received the returned product in perfect condition, you’ll get a
full refund of the product price, excluding the shipping cost. If you wish to
return a product, please contact us by email for more information.
Unfortunately, custom-made products cannot be refunded or returned.
In the unlikely event that you receive a damaged product, the
shipping cost will be covered by V-mat.
For more details, please check our Refund policy page.
You can clean your V-mat by using a broom and a wet cloth
with or without dish soap or other common floor cleaning detergents. You can
also wipe a spill or a stain using any standard antibacterial wipe such as
Clorox. Please refrain from using aggressive detergents, bleach, or acid. Also,
please note that V-mat is not machine washable.
Certainly! In fact, V-MAT is a dream come true when it comes
to pets (and this is from our own personal experience). Since V-MAT doesn’t have
fibers or pile, it doesn’t absorb messes your pet leaves behind, such as muddy
or wet paws, spills, dirt, saliva, or other accidents. If the V-MAT gets dirty,
simply wipe it clean with a wet cloth or antibacterial wipe.
We welcome any custom job – size, color, and even shape! In
fact, we find that many of our customers would love to have a tailor-made V-MAT.
We can fulfill most common requests, but please note that V-MAT is limited to 10
feet wide and 75 feet (25 yards) long. Also, before we send the design to
production, you can ask for an e-proof to approve. A custom V-MAT may take 3-5
additional business days to prepare the file for production.
It’s possible, but we can’t guarantee it. Since every V-MAT is made to order, as long as we receive an email notification prior to
producing your mat, canceling or modifying your order is not a problem. Therefore,
please contact us as soon as possible if you wish to make any change.
While V-MAT was designed for indoor rooms, it can be used outdoors
as well. However, we strongly recommend that you place it in a shady area (e.g. covered porch) rather
than under direct sunlight. Exposure to direct sunlight can cause the colors to start fading after 2-3 years.
V-MAT does meet international anti-slip standards. However,
if the floor underneath the mat is wet or humid, the V-MAT may slide. Also, if the upper surface gets wet or have excess water, it might get slippery. Therefore, we
recommend using it in a dry environments only, or, avoiding placing it in a space that might get wet. If the V-MAT gets wet, please to take an extra precautious when stepping on it.
V-MAT’s actual colors will be very close to those that appear
on your screen but may not match perfectly. The reason is that each screen
(desktop, mobile, and tablet) is calibrated differently, and the product’s
color also depends on the light source in your home. Ordering a sample can help in minimizing the uncertanitly. If you’re a design professional
with specific color-matching needs, please email us and we can work with you to
ensure a more accurate color match.